We emphasize frequent, full, honest communication as one of the pillars of a lasting and profitable business relationship.
We meet clients on their technological level. We are never condescending to or demeaning of our clients, even in private. We are helpful, kind, and polite, and we turn our clients into long-term raving fans. (Appropriate humor is always welcome.)
We give our full attention to each system we work on, each task we undertake, and each person we interact with. We listen carefully and address needs and questions thoroughly, ensuring the client’s satisfaction before moving on.
We work hard to expand our technical expertise and share it with our clients (including teaching them self-sufficiency). We treat every situation as a learning opportunity and do our best to internalize its lessons.
We each conscientiously contribute to the well-being of our whole company and that of our clients. We do our best on each project even when somebody else must maintain it.
We keep things simple for ourselves and our clients. We carefully craft our policies and processes to avoid unnecessary red tape, allowing it only when required to maintain standards or to eliminate chaos. Wherever possible, we automate positive outcomes and disrupt negative ones.
We promote a win-win environment by giving superb value to our clients while providing an honest and bountiful living for ourselves.