“We make sure we get the right technician on the job so our solution can be as elegant as possible.”

Help Desk

We fix problems for users when they come up – large or small.

Most of our incoming phone calls are from users who are having a problem of some sort and just need some help. This may be anywhere from a 30-second “quick question,” to an hour-long training on how to use formulas in Excel, to a full day of frantic database recovery. We’ll help a user with a failing floppy drive on a 20-year-old computer, a user whose state-of-the-art water-based cooling system on their overclocked gaming system isn’t running as quietly as it should, or a client whose printer just isn’t printing color anymore.

Our technicians are technology experts, and each has his or her own particular areas of special strength, but our company as a whole does not specialize in a particular part of IT services; we generalize. We emphasize versatility and a broad set of skills and capabilities in our technicians. That’s so we can be really good at taking a step back, looking at the big picture, and identifying the most appropriate and efficient way to resolve any given problem. Of course, if a trickier problem arises, or we come across something that needs a more complex or nuanced approach, we make sure we get the right technician on the job so our solution can be as elegant as possible.

Interested in hiring Integral IT?

Your technology infrastructure is an integral part of your business, and not something to hand off carelessly. Let us come see your office or network and discuss your needs and the vision you have for your ideal IT setup.

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